If you’ve sent an email that you would like to have a second chance at sending, perform the steps listed below as quickly as possible after the email message has been sent to ensure best results.

This option will only work for recipients who are using Outlook or another compatible email client. The recall is only available on Windows clients. Outlook 2016 for Mac does not support a recall option.

1.       Open the “Sent Mail” folder or other folder where your sent items are stored.

2.       Open the message (double-click to open in a new window).

3.       Select the “Actions” option in the “Move” section of the “Message” tab.

4.       Select “Recall This Message…”

5.       Choose whether to “Delete unread copies of this message” or “Delete unread copies and replace with a new message” and click “OK”. 

An attempt will then be made to recall the message from each recipient. If the recipient has read the message already, the message will not be recalled. If the recipient has not read the message, it will be recalled. If you’d like to receive notification on the success or failure of the recall, you can select “Tell me if recall succeeds or fails for recipient”.