While we continue to combat the current COVID-19 outbreak, pharmacy would like to remind all that automated refill lines are available. Here is how that process works:

When a patient calls, they can request a refill by entering the prescription number from a prescription label. The prescription number is a 7 digit number located in the bottom left corner of the label, just below the name of the medication.

When callers type in the prescription number, the system will be able to provide immediate feedback about whether or not the prescription can be filled. If the prescription has refills and is ok to fill, the system will let callers know that the prescription is refillable and that the pharmacy staff will get it ready. If a prescription is too soon to fill, the system will let the caller know how many days they should wait before requesting it again. If a prescription doesn’t have any more refills, or is expired, the system will let the caller know that the pharmacy will contact their provider to get additional refills authorized.

After entering the prescription number and receiving information about whether it can be filled or not, the caller has the ability to say whether they want to pick the prescription up at the pharmacy, or if they want to have it mailed. This process can be completed over the phone with an operator, or through the Interactive Voice Response (IVR) system.

Under the current circumstances, we heavily recommend patients having their medication mailed to them, whether or not they live in a village or Bethel.

For questions, contact Suzanne Agathluk via email, or ext. 6674