My time in compass has been such an invaluable experience. Over the course of various occupations in the past, I’ve noticed a trend and came to the conclusion that the customer service field of work has been my calling. Prior to taking on this challenge, I thought I knew all there was to providing excellent customer service, until I became a participant in Compass.

The program allowed me to focus on more than just individual work, by considering how the team around you might be a more dependable resource, and how to improve cohesion and workflow within the team. Everything I learned about relation building was applicable to my life outside of work as well, whether it be behavioral mannerisms, emotional intelligence, or formulating your words to hold a more constructive conversation during critical moments.

What I’ve come to value most out of this experience is being able to get an insight in a myriad of leadership/managerial environments throughout YKHC. From that, the opinions expressed really gave me a sense of assurance as to how I work with my peers. I hope to share as much as I can that benefitted me thus far, and I urge any determined YKHC employee to give Compass a try in the following years.

McKenzie Dock, Scheduling Trainer